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Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.
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Claims Reporting Time Frame(s)
It is understood and agreed that the following timelines for claims transmittal must be adhered to in order for a claim to be processed:
Terms of Service
Stay Fresh with Peanut is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please retain all packaging material and damaged goods before filing a claim. All other claims should be filed as soon as discovered within the carriers or Route claim filing requirements. Click here to read Route for a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.
Questions about Route shipping should be sent to us at firstname.lastname@example.org