Route Protection Package Insurance


Route Shipping Insurance


What is Route?

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

For a detailed breakdown of Route's official insurance policy, please see 

Problem with your protected order? 

If something went wrong with your protected order, you can report an issue by filing a claim here or download the Route App to easily resolve shipping issues on any protected order.

Claims Reporting Time Frame(s) 

It is understood and agreed that the following timelines for claims transmittal must be adhered to in order for a claim to be processed: 

  • Claims for packages presumed to be lost by the carrier, where the status is not “delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the last checkpoint.
  • Claims for packages marked by the carrier as “delivered” must be filed within 15 days from the date and time shown by carrier as delivered. In the event of theft, Underwriters may require a police report to be filed with the local authorities and/or a signed affidavit attesting to the theft of the covered property. Security video, showing evidence of theft, may substitute for a police report and/or an affidavit.
  • All other claims should be filed as soon as discovered but in no event later than 60 days from the purchase date. 


Terms of Service

Stay Fresh with Peanut is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please retain all packaging material and damaged goods before filing a claim. All other claims should be filed as soon as discovered within the carriers or Route claim filing requirements. Click here to read Route for a detailed breakdown of Route's official insurance policy, please see 

Questions about Route shipping should be sent to us at