Customer FAQ's

1. **Predictable Costs**: Customers can easily determine shipping expenses in advance, ensuring there are no surprises at checkout.

2. **Simplicity**: A uniform shipping rate for different items streamlines the purchasing process, making it simpler for customers to grasp their total costs.

3. **Enhanced Budgeting**: Customers can plan their budgets more effectively without the concern of fluctuating shipping fees based on weight or distance.

4. **Convenience**: With clear and consistent pricing, you can concentrate on product selection rather than calculating varying shipping charges.

We offer flat rate shipping to enhance transit efficiency.

USPS First Class lacks insurance coverage for lost or damaged packages. Additionally, this shipping method is not the fastest and can lead to delays in delivery. Due to the many inconsistencies and issues we've faced with this service, we have chosen to discontinue it.

The shipping cost remains the same for both a 1 oz and a 16 oz bottle when ordering a single unit. For smaller orders, we would need to utilize a different carrier, an option we prefer to avoid in order to maintain our commitment to your satisfaction.

Once your order has been placed, we will not be able to edit, or combine order(s) this includes adding, removing, or exchanging. You must mark the agreement box to checkout with your cart. 

We understand how important your packages are to you and try our best to accommodate but as we are processing your orders, we cannot guarantee that your email will be reviewed in time before your order is processed and shipped. 

To prevent errors, and ensure orders are processed and shipped in a timely manner, it is very difficult for us to alter an order once it has been placed. For this reason, we ask that you make sure all items have been updated to your cart and your order has been double checked for accuracy before submitting your order.

*We recommend ordering sample sizes of products (when available) before buying a larger quantity.  

Please email hello@stayfreshtx.com, include the following:

1. Order Number
2. Description of missing items
3. Photo of all the items you received in your package.

We will assess your account and provide a resolution. Kindly allow 1-2 business days for our response via email.

Please email hello@stayfreshtx.com, include your order number, quantity, and item missing, we will review your account and respond with a solution. Please allow 1-2 business days we will respond back to you as soon as possible by email.

This issue can be resolved if you purchased route shipping insurance when you checked out with your order. Every order automatically includes the route package protection insurance. You have to manually opt out of the insurance for it to be removed. Visit https://claims.route.com to file your claim. Route will review your claim and replace or refund your item(s). Do not throw anything away.

If you opted out, your package is not covered or if your package was shipped UPS you can file a claim with them directly:

UPS insures up to $50

UPS Claims Support 

What is Route Package Protection Insurance?

Route Shipping Insurance is an optional add-on for our customers, but acts as a low-cost option with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. 

ORDER PROCESSING TIME: Processing times are displayed at the top of our website home page and subject to change. Processing time does not include the shipping time.

Orders are processed during business days only Monday through Friday 9 AM-4PM CST, (weekends and federal holidays are excluded).

If you submit your order on Saturday or Sunday, or federal holiday your order processing time will start the following business day.

After your order is processed the confirmation tracking number is sent to the email address listed on your order. If you have more than one account registered with us, please check all email account(s) most of the time you previously placed an order with a different email account and forgot to check it. All orders are shipped out the same or next business day Monday to Friday we do not hold on to any packages after processed.


SHIPPING TIME: Our carrier services operate from Monday to Friday, excluding weekends and federal holidays. Once we have processed and packaged your order, you will receive a tracking number via email. Your package will be promptly placed at the shipping dock, awaiting carrier pick up.

Please note: that you can track the status of your package at anytime at the top of our website using your order number, email, and or tracking number provided in the email we sent you. We do not hold any packages once the tracking number has been issued. It's important to mention that tracking numbers are generated only after we have processed and packaged your order, ensuring that it is securely sealed in a box and ready for shipment.

ORDERS CAN NOT BE CANCELLED ONCE PLACED. Notifying us that an order needs cancelling is not a guarantee that we will be able to retrieve the order if it has already been processed.

If you refuse the package, you will still be responsible for the shipping charges on that order, and store credit will be issued for the merchandise when it is returned to us. 

You must mark " I have read and agreed with the terms and conditions, and understand SFWP will not edit, combine or cancel my order once submitted. This is a requirement in order to checkout with your cart.

***ORDER CANCELLATIONS: A 3.5% FEE WILL BE CHARGED ON ALL
CANCELLATIONS WHICH WILL BE DEDUCTED FROM THE REFUND NO EXCEPTIONS****

16910 North Texas Avenue, Suite A1
Webster, TX 77598

Current Store Hours
Sun: Closed
Mon-Fri: 9:00 - 4:00 pm
Sat: 9:00 - 12:00 pm

What to expect at pickup

Currently we are exclusively providing curbside pickup as we undergo renovations at our location. Once your order is prepared, we will contact you. If you are unavailable to answer, we will leave a message and send a text notification. Upon arrival, please call or text 832-846-4070 include the order number associated with your order, including the name and we will bring your items to you.

No. All sales are final. We ask that you make sure all items have been updated to your cart and your order has been double checked for accuracy before submitting your order. Once your order has been placed, we will not be able to edit, this includes adding, removing, or exchanging. You must mark the agreement box to checkout with your cart. 

Due to health and sanitary concerns, and to protect the integrity of our oils, fragrance oils are non-returnable, non-refundable and non-exchangeable. *We recommend ordering sample sizes of the product (when available) to ensure you (or your customers) like the fragrance and that they perform properly in your applications before investing in a larger quantity.

Note: Fragrance oils can best be judged when used in an actual application and not directly out of the bottle. 

If you feel your discount code should have worked reach out to

hello@stayfreshtx.com before placing your order. If you can include a screen shot of your order please attached it with your email. We will respond to all inquiries within 1-2 business days. Read more about our discount & promotion policy here.

Your order subtotal must exceed $149 after any sales taxes if applicable, discounts, and route package protection insurance.

At checkout the shipping calculator confirms the qualifying products in the cart and verifies the subtotal. Route package protection is excluded and not a qualifying product.

For example your cart must not contain any discounts, taxes or ineligible products and must have a minimum subtotal of $149 before free shipping can applied. If shipping is added please remember (route package protection is not an eligible product).

If you still need further assistance email hello@stayfreshtx.com a screen shot of your cart so we can review and assist you. 

We understand it can be frustrating and we are always here to help anyway we can. We do not hold on to packages after they are processed, they are picked up by the carrier the same business day your tracking label is produced.

Packages are not consistently scanned in by the carrier and many times we have seen the package history updated the same day it is delivered.

The tracking history online provides all parties the same information we do not have special access.

**Guarantee date delivery is only available for an additional fee.

If it is more than 2 weeks from the date your package has been shipped, you can file a claim with UPS they require a 2 week waiting period before they will allow you to file a claim with them OR if you purchased route shipping insurance visit https://claims.route.com to file your claim. 

To receive additional help, reach out to hello@stayfreshtx.com for assistance.

Be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone (ex: neighbor), who might have retrieved the package. 

If you’re still unable to locate the package, and purchased route package protection at checkout their policy requires a 5 day waiting period after the carrier's documented delivery date before the issue can be reviewed and considered for a refund or replacement order. Click here to file Route Claim

If you opted out, you can complete a missing mail search

UPS Claims Support 

Unfortunately, we do not have an explanation of why the tracking history would show it in another state. When the tracking shows it to be delivered and it does not arrive at your address, please let us know and we can assist you with filing a lost claim.

Stay Fresh with Peanut strive to ensure your order is processed within 1-3 business days subject to change at anytime and updated at the top of the website homepage.

A business day is Monday-Friday from 9 a.m. to 4 p.m. local time and excludes weekends and public holidays. 

Once your order is shipped a confirmation with tracking number will be sent to the email provided to us when you placed your order. All packages are picked up by the carrier the same or next business day. 

Processing time does not include the time in transit. We understand how important your packages are but it is out of our control once we hand it over to the carriers.   

Transit/Shipping Time: Shipping and delivery estimates: All shipping options are only estimated delivery dates per UPS. We do not guarantee shipping quality though we package and handle all shipments with upmost care to the carrier.  

Free Boomshakalaka Shipping for your entire order (aroma beads + other items)

Your order subtotal must exceed $149+ and up (AFTER the discount and BEFORE shipping, any sales taxes if applicable, and route protection shipping insurance.  

Adding Aroma Beads with other items in your cart does not qualify your entire order to ship for free, unless your subtotal exceeds $149+ and up.   

Please note: At checkout the shipping calculator confirms the qualifying products in the cart and verifies the subtotal it knows route protection shipping insurance does not qualify. Therefore, if shipping is added in your total, you have not yet met the $149+ minimum requirement. Route protection shipping insurance is excluded be sure to subtract it from your subtotal. 

What if I only want to purchase beads? If you only have aroma beads in your cart it will automatically ship for free.  

If you still need further assistance email hello@stayfreshtx.com a screen shot of your cart so we can review and assist you.