📬 Contact Us
Hello Friend! Thank you for visiting our website! As a dedicated family-owned business, we truly appreciate your support and patience as we work to assist you promptly. We take all inquiries seriously and are committed to ensuring our customers are satisfied—rest assured, we are here to help you! 💌 How to Reach Us
Customer Service Email response within 24-48 hrs.
📞 Customer Service: Mon-Fri 9-4 PM, Sat 9-1 PM CST | Sun-Closed
Shop Now In-Store!
Store Hours
Submit a Contact Form
Order Tracking
If you’re unable to locate your tracking number, please start by checking the email address used at checkout.
Tracking details are often sent automatically, but they may:
- Be sent to a different email than you normally use.
-Appear in your junk, spam, or promotions folder.
We recommend checking all folders and inboxes associated with your order before reaching out.
Need Help Placing an Order?
Need Help Placing an Order?
If you experience any issues during checkout, please send us a screenshot of your cart, and we’ll be happy to assist you in completing your order.
Afterhours by Appointment only please click here to fill out the form.
If you need immediate assistance you may reach us at (832) 846-4070 during normal business hours.
Contact Us
📢 TAT Turn Around Time
Our turn around time is always listed at the top of our website.
Orders placed after 4 PM begin processing the next business day.
👉 Example: If you place your order Friday after 4 PM, then Monday will be Business Day #1 (since Saturday & Sunday are not business days).
We recommend placing your order early to avoid delays.
✨ We’re Finally Open, sniff and shop in-store! ✨
📅 M-F 11 AM-6 PM | Sat 9-1 PM | Sun-Closed
🕘 Save the Date: Sat, Nov 1st | Store Grand Opening + Black Friday Sale 10 AM🛍️👃 Smell our fragrances in person before you purchase
Come celebrate this special day with us — we can’t wait to welcome you inside!
📬 Contact Us
Hello Friend!
Thank you for visiting our website! As a dedicated family-owned business, we truly appreciate your support and patience as we work to assist you promptly. We take all inquiries seriously and are committed to ensuring our customers are satisfied—rest assured, we are here to help you!
💌 How to Reach Us
Email is the best way to get in touch. Please include:
-
Your order number (if applicable)
-
A screenshot of your entire order
-
A detailed description of your issue
We strive to respond to all inquiries within 24–48 business hours. Many answers can also be found on our Customer Service FAQ's page.
📞 SFWP Contact Information
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Customer Service Email: hello@stayfreshtx.com
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Customer Service Phone: 832-846-4070
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Houston Store Location: 16910 N. Texas Ave, Suite A1, Webster, TX 77598 (5 MIN from Baybrook Mall in Clear Lake City, TX
⏰ Store Hours
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Monday – Friday: 11 AM – 6 PM CST
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Saturday: 9 AM – 1 PM CST
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Sunday: Closed
