📦 Shipping Information – Stay Fresh With Peanut

Business Hours: Monday–Friday, 9 a.m. – 4 p.m. CST (excluding weekends and federal holidays).

⏱ Processing Time (TAT)

• Upon submission of your order, you agree to our terms of service and processing time. 

• Processing Time: Upon submitting your order, please allow the full processing time. Upon completion, a tracking number will be sent to the email provided.

• Processing time does not include shipping time (time in transit).

• Processing time is always provided at the top of our website page.

Note (November–December): During the holiday season, package updates may be delayed. This does not mean your package hasn’t moved—it may just take longer to be scanned. Many packages still move without being scanned immediately.

📦 Shipping Time

• Orders are shipped Monday–Friday. No shipping occurs on weekends or federal holidays.

• Orders processed over the weekend will ship the following business day. We do not hold packages after processing.

• 👉 Example(s):

  Example #1 If you place your order Friday after 4 PM, then Monday will be Business Day #1 (since Saturday & Sunday are not business days, and Monday is the next business day).

  Example #2  If you place your order Friday after 4 PM,  and Monday is a holiday then Tuesday will be Business Day #1 (since Saturday & Sunday are not business days, and Monday is a holiday).

•  

  Order early to prevent delays. Peak Season is August to November

• Carriers offer estimated delivery times. Unless overnight shipping is prearranged, specific delivery dates cannot be guaranteed.

📝 Tracking Your Order

• After your tracking number is sent, the carrier provides the same online information to both you and us.

• Packages are placed in the carrier collection bin at our shop location for pickup Monday–Friday.

• If your tracking information is delayed or hasn’t updated, it does not mean your package hasn’t moved. Many packages move without being scanned immediately.

Waiting for a package update?

• Most packages arrive on time, but updates may be delayed during high-volume periods.

❓ Lost, Stuck, or Delayed Packages

• If you think your package is lost, you must either:

  1. Wait until the package shows as delivered, or

  2. Wait 2 weeks from the date the shipping label was created per the carrier or Route shipping insurance before filing a claim.

• If insured with Route, you can file a claim at claims.route.com. Most claims are approved within 24 hours.

• If not insured, claims must be filed directly with the carrier.

⚠️ Damaged, Lost, or Stolen Packages

• If your package arrives damaged, lost, or stolen and you purchased Route shipping insurance, file a claim at claims.route.com. Route will review your claim and issue a replacement or refund.

• If you opted out of Route, your package is not insured. You may still file a claim directly with the carrier, but Stay Fresh With Peanut cannot guarantee resolution.

📩 Important Notes

• Business days: Monday–Friday, 9 a.m. – 4 p.m. CST.

• Tracking numbers are sent via email after processing. Check all email accounts used for previous orders.

• All shipping estimates are approximate and do not guarantee next-day or date-specific delivery.

• While we handle and package all shipments with care, we do not guarantee shipping quality after the package is with the carrier.