My shopping cart
Your cart is currently empty.Continue Shopping
We know how crucial it is for your package to arrive on time and we want to keep you updated on any possible delays during transit. Our processing time is back to normal 0-4 business days, meaning your package will be shipped out promptly.
Once it leaves our warehouse, it will be picked up by USPS or UPS and taken to our distribution centers in Houston for scanning, sorting, and final delivery. However, please note that USPS is currently experiencing very heavy delays at their distribution centers due to new technology updates beyond our control. This is impacting small businesses in our community since Christmas.
KPRC Channel 2 Packages stuck at sorting USPS
KHOU Channel 11 USPS mail delay issues
Houston Chronicle Delivery delays stemming from changes
If there are any shipping concerns, we understand that new customers may perceive us as the source, even though the delay may be due to USPS complications. We highly value our reputation and will make every effort to quickly resolve the issue and uphold our good standing.
What can I do?
If you've purchased route shipping protection insurance, you can file a claim for a refund or replacement package 14 days of receiving your tracking number.
If you would like a replacement package instead, simply send us an email after filing your route claim is approved and we will promptly expedite it to you via UPS. All other orders without route shipping protection there is 23 days waiting period of receiving our tracking number until we can file a claim for a refund or replacement.
If you need to file a route claim click here: https://claims.route.com/
"Would you like to stay updated on your order status? You can easily do so through our new "track my order" app on our website. This allows both parties to be informed about any changes and you will also receive an email notification when your package is out for delivery."
We are committed to helping you and have been regularly communicating through emails and calls to keep our customers informed and provide solutions. If you have already emailed us, we thank you for your understanding as we are experiencing a high volume of emails due to delays with USPS.